Shipping Information

✔︎ Orders are typically shipped within 24 hours. Once your order is on its way, you’ll receive an email with tracking details so you can keep an eye on it every step of the way.

Delivery times vary depending on your location.

Singapore: Orders typically arrive within 2 to 5 business days via Ninja Van.

Malaysia: International deliveries typically take 3-9 business days

Shipping Cost

Singapore: Standard shipping is free on all orders over SGD $50. For orders under $50, standard shipping is SGD $4.50.

Malaysia: We offer shipping across Malaysia! Shipping is flat rate RM 29 or Free on orders over RM 300.

Return Policy

✔︎ We offer returns within 30 days of receiving your order.

Not all items are eligible for return, but if they’re excluded, we’ll let you know on the product page or at checkout.

To be eligible for a return:

• The item(s) must be returned within 30 days from when your order was delivered.
• The item(s) must not be marked as “Final Sale” or “Non-Returnable” unless faulty.
• The item(s) must be returned in their original condition, with all packaging, swing tags, and any specialty boxes/ribbons included.
• You’ll need to send us a photo of the item(s) before shipping them back so we can assess their condition.

For Singapore Customers:

• Drop Off (Free): For your convenience, returns are free if you drop your items off at one of our designated drop-off locations.
• Pick Up (Fee Applies): If you'd prefer a courier pick-up from your home, a pick-up fee will apply.

For Malaysia Customers:

• Return Shipping: Please note that return shipping costs back to our Singapore warehouse are the responsibility of the customer. We recommend using a trackable shipping service.
• Unfortunately, we cannot offer home pick-up or free drop-off for orders sent from Malaysia.

Refunds on Bundles:
Please note: If you return an item from a bundle, the price for the remaining items will adjust to the current sale price. For example, if you bought a bundle for $110 and return one item, the new sale price for the remaining item(s) will be applied, and you’ll receive a refund for the difference.

Example:

• Purchased a Mysleeptee Twin Pack for $110
• Returned one item, current sale price = $65
• Refund: $110 - $65 = $45

Important:
Shipping fees are non-refundable. If you paid for original shipping, that amount will not be included in your refund.

How to Start a Return:
To initiate your return, or if you have any questions, contact us at returns@mysleeptee.com and we’ll assist you with the process!