Refund policy

Return Policy

✔︎ We offer returns within 30 days of receiving your order.

Not all items are eligible for return, but if they’re excluded, we’ll let you know on the product page or at checkout.

To be eligible for a return:

  • The item(s) must be returned within 30 days from when your order was delivered.
  • The item(s) must not be marked as “Final Sale” or “Non-Returnable” unless faulty.
  • The item(s) must be returned in their original condition, with all packaging, swing tags, and any specialty boxes/ribbons included.
  • You’ll need to send us a photo of the item(s) before shipping them back so we can assess their condition.

Change-of-mind returns are eligible for store credit or exchange within 30 days. Refunds to the original payment method are only provided for defective, damaged, or incorrectly shipped items.

For Singapore Customers:

  • Drop Off (Free): For your convenience, returns are free if you drop your items off at one of our designated drop-off locations.
  • Pick Up (Fee Applies): If you'd prefer a courier pick-up from your home, a pick-up fee will apply. A flat fee of $7 SGD is charged for a return shipment.

For Malaysia Customers:

  • Contact us first: Email returns@mysleeptee.com with your order number and a photo of the item(s). We'll confirm your return and send you our return address.
  • Drop Off: Once your return is confirmed, drop your parcel off at any of the 135+ Ninja Points across Malaysia, addressed to us in Singapore.
  • Return Shipping: Return shipping is paid by the customer at drop-off and is non-refundable. Please keep your tracking number until your return has reached us.
  • Please don't send anything back before we've confirmed your return. Parcels sent without arranging them with us first can't be processed. Home pick-up is not available in Malaysia.

Refunds on Bundles:
Please note: If you return an item from a bundle, the price for the remaining items will adjust to the current sale price. For example, if you bought a bundle for $110 and return one item, the new sale price for the remaining item(s) will be applied, and you’ll receive a refund for the difference.

Example:

  • Purchased a Mysleeptee Twin Pack for $110
  • Returned one item, current sale price = $65
  • Refund: $110 - $65 = $45

Important:
Shipping fees are non-refundable. If you paid for original shipping, that amount will not be included in your refund.

How to Start a Return:
To initiate your return, or if you have any questions, contact us at returns@mysleeptee.com and we’ll assist you with the process!